S-2 STAFFING: Perception defines business value in the eyes of every stakeholder. Information related to recruitment, hiring, firing, promotion, workload, motivation, administration, people capabilities, head count, human resources.

**What Traffic Signal color indicates the overall state of activities in the Leadership Sphere?** * [ ] RED = Stop * [ ] YELLOW = Caution * [ ] GREEN = Go * [ ] BLUE = Unsure # Below are the links that impact this sphere:


S2 Q1 Our staff are customer focused. (2->1)

S2 Q2 Staff roles and responsibilities are well understood. (2->3)

S2 Q3 Staff actions encourage people to use our products / services. (2->4)

S2 Q4 Staff are actively encouraged to develop new skills. (2->5)

S2 Q5 Staff have the right combination of skills and qualities to get the job done. (2->6) (Relationship to day to day operations seems vague to me.)